Bibliography

References

Every source cited across these pages, in one place. Each was found by one researcher and then independently re-verified by a separate check that fetched it; anything that couldn't be confirmed was dropped rather than published.

1. Belief in the Law of Small Numbers ✓ verified
   Amos Tversky, Daniel Kahneman · Psychological Bulletin, 76(2) · 1971
   Read the source ↗
   Cited on: Recent completed nights — each vs. its own usual
2. Hospital Nurse Staffing: Choice of Measure Matters ✓ verified
   Beatrice J. Kalisch, Christopher R. Friese, Seung Hee Choi, Monica Rochman · Medical Care, Vol. 49, No. 8, pp. 775-779 · 2011
   Read the source ↗
   Cited on: Eyes on the room
3. Natural Occupancy Shifts in Hotel Markets ✓ verified
   Bram Gallagher, Jack Corgel · Cornell Hospitality Quarterly, vol. 59, no. 4, pp. 352-363 · 2018
   Read the source ↗
   Cited on: Compare your rooms
4. Hotel-Industry Averages (published as 'Developing the Full Picture on Hotel Industry Averages') ✓ verified
   Cathy A. Enz, Linda Canina, Kate Walsh · Cornell Hotel and Restaurant Administration Quarterly, Vol. 42, No. 6, pp. 22-32 (Cornell Center for Hospitality Research) · 2001
   Read the source ↗
   Cited on: Completed nights vs. usual
5. New Performance Indicators for Restaurant Revenue Management: ProPASH and ProPASM ✓ verified
   Cindy Yoonjoung Heo · International Journal of Hospitality Management · 2017 (Vol. 61, pp. 1-3)
   Read the source ↗
   Cited on: Sales per available capacity-hour
6. From Predictive to Prescriptive Analytics ✓ verified
   Dimitris Bertsimas and Nathan Kallus · Management Science · 2020
   Read the source ↗
   Cited on: Next move
7. Inference and Missing Data ✓ verified
   Donald B. Rubin · Biometrika · 1976
   Read the source ↗
   Cited on: Venues being read
8. Envisioning Information (Chapter 4: "Small Multiples") ✓ verified
   Edward R. Tufte · Graphics Press · 1990
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   Cited on: Compare your rooms
9. Workforce Scheduling: A Guide for the Hospitality Industry (Cornell Hospitality Report, Vol. 4, No. 6) ✓ verified
   Gary M. Thompson · Cornell University, School of Hotel Administration / Center for Hospitality Research · 2004
   Read the source ↗
   Cited on: Eyes on the room
10. New Performance Indicators for Restaurant Revenue Management: ProPASH and ProPASM ✓ verified
    Heo, C.Y. · International Journal of Hospitality Management · 2017
    Read the source ↗
    Cited on: Money across your venues
11. Uniform System of Accounts for the Lodging Industry (USALI), 11th Revised Edition (2014) / 12th Revised Edition (effective Jan 1, 2026) ✓ verified
    Hospitality Financial and Technology Professionals (HFTP), American Hotel & Lodging Association (AHLA), and the Global Finance Committee (GFC) · HFTP / AHLA (industry standard-setting body) · 2014 / 2026
    Read the source ↗
    Cited on: Capacity readiness
12. RevPASH ✓ verified
    HSMAI Academy (Hospitality Sales & Marketing Association International) · HSMAI Academy Glossary (web glossary entry, non-primary source) · undated (page metadata shows last-modified Dec 30, 2025)
    Read the source ↗
    Cited on: Sales per available capacity-hour
13. Comparison of Convenience Sampling and Purposive Sampling ✓ verified
    Ilker Etikan, Sulaiman Abubakar Musa, Rukayya Sunusi Alkassim · American Journal of Theoretical and Applied Statistics, 5(1), 1-4 · 2016
    Read the source ↗
    Cited on: Why only some venues are analysed
14. Evidence-Based Management ✓ verified
    Jeffrey Pfeffer and Robert I. Sutton · Harvard Business Review (Reprint R0601E; HBR OnPoint 298X) · 2006
    Read the source ↗
    Cited on: Next move
15. A blended model of restaurant deliveries, dine-in demand and capacity constraints ✓ verified
    Jing Ma, Timothy Webb, Zvi Schwartz · International Journal of Hospitality Management, vol. 96, article 102981 · 2021
    Read the source ↗
    Cited on: Outside the room — share of net sales
16. Robot vs human: expectations, performances and gaps in off-premise restaurant service modes ✓ verified
    Karen Byrd, Alei Fan, EunSol Her, Yiran Liu, Barbara Almanza, Stephen Leitch · International Journal of Contemporary Hospitality Management, 33(11), 3996-4016 · 2021
    Read the source ↗
    Cited on: Outside the room — share of net sales
17. Implementing Restaurant Revenue Management: A Five-Step Approach ✓ verified
    Kimes, S.E. · Cornell Hotel and Restaurant Administration Quarterly · 1999
    Read the source ↗
    Cited on: Money across your venues
18. Restaurant Revenue Management at Chevys: Determining the Best Table Mix ✓ verified
    Kimes, S.E. & Thompson, G.M. · Decision Sciences · 2004
    Read the source ↗
    Cited on: Money across your venues
19. Restaurant Revenue Management: Applying Yield Management to the Restaurant Industry ✓ verified
    Kimes, S.E., Chase, R.B., Choi, S., Lee, P.Y., & Ngonzi, E.N. · Cornell Hotel and Restaurant Administration Quarterly · 1998
    Read the source ↗
    Cited on: Money across your venues
20. Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research ✓ verified
    Lawrence A. Palinkas, Sarah M. Horwitz, Carla A. Green, Jennifer P. Wisdom, Naihua Duan, Kimberly Hoagwood · Administration and Policy in Mental Health and Mental Health Services Research, 42, 533-544 · 2015
    Read the source ↗
    Cited on: Why only some venues are analysed
21. The Shewhart Control Chart — Tests for Special Causes ✓ verified
    Lloyd S. Nelson · Journal of Quality Technology, 16(4) · 1984
    Read the source ↗
    Cited on: Recent completed nights — each vs. its own usual
22. Qualitative Research & Evaluation Methods: Integrating Theory and Practice ✓ verified
    Michael Quinn Patton · SAGE Publications, 4th Edition · 2015
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    Cited on: Why only some venues are analysed
23. Same-store sales (comparable-store sales) ✓ verified
    N/A -- industry/financial-reporting convention, not a single authored paper · Widely codified retail/restaurant financial-reporting practice; summarized by Wikipedia and Corporate Finance Institute · ongoing practice, no single origin date
    Read the source ↗
    Cited on: Is tonight normal for each room?
24. 2025 Off-Premises Restaurant Trends ✓ verified
    National Restaurant Association (Dr. Chad Moutray, Chief Economist) · National Restaurant Association · 2025
    Read the source ↗
    Cited on: Outside the room — share of net sales
25. Same-Store Sales and Customer Traffic (Economic Indicators) ✓ verified
    National Restaurant Association (Research division) · restaurant.org, ongoing monthly series · 2026
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    Cited on: Completed nights vs. usual
26. Uniform System of Accounts for Restaurants: A Guide to Standardized Restaurant Accounting, Financial Controls, Record Keeping and Relevant Tax Matters (8th Edition) ✓ verified
    National Restaurant Association (U.S.); eds. Jim Laube & Barry K. Shuster · National Restaurant Association (distributed via Pearson channel) · 2012
    Read the source ↗
    Cited on: Discounts — share of gross sales
27. Form 10-K, FY2024 — Comparable Restaurant Sales methodology and definitions ✓ verified
    Noodles & Company · U.S. Securities and Exchange Commission (EDGAR) · 2024
    Read the source ↗
    Cited on: Venues being read
28. Decision Support Systems: An Organizational Perspective ✓ verified
    Peter G. W. Keen and Michael S. Scott Morton · Addison-Wesley, Inc. · 1978
    Read the source ↗
    Cited on: Next move
29. Beyond Accuracy: What Data Quality Means to Data Consumers ✓ verified
    Richard Y. Wang and Diane M. Strong · Journal of Management Information Systems, Vol. 12, No. 4 · 1996
    Read the source ↗
    Cited on: Capacity readiness
30. Survey Errors and Survey Costs ✓ verified
    Robert M. Groves · Wiley Series in Probability and Statistics, John Wiley & Sons (1989; reissued 2004) · 1989
    Read the source ↗
    Cited on: Venues being read
31. Total Survey Error: Past, Present, and Future ✓ verified
    Robert M. Groves, Lars Lyberg · Public Opinion Quarterly (Oxford Academic), Vol. 74, Issue 5 · 2010
    Read the source ↗
    Cited on: Eyes on the room
32. Inference and Missing Data ✓ verified
    Rubin, Donald B. · Biometrika, Vol. 63, No. 3 · 1976
    Read the source ↗
    Cited on: Why a venue has no comparable night
33. Implementing Restaurant Revenue Management: A Five-Step Approach ✓ verified
    Sheryl E. Kimes · Cornell Hotel and Restaurant Administration Quarterly · 1999 (Vol. 40, No. 3, pp. 16-21)
    Read the source ↗
    Cited on: Sales per available capacity-hour
34. Restaurant Revenue Management ✓ verified
    Sheryl E. Kimes · CHR Reports, Cornell University Center for Hospitality Research (School of Hotel Administration), Vol. 4, No. 2 · 2004
    Read the source ↗
    Cited on: Next move
35. Has Revenue Management Become Acceptable? Findings from an International Study on the Perceived Fairness of Rate Fences ✓ verified
    Sheryl E. Kimes and Jochen Wirtz · Journal of Service Research · 2003
    Read the source ↗
    Cited on: Discounts — share of gross sales
36. Perceived Fairness of Demand-Based Pricing for Restaurants ✓ verified
    Sheryl E. Kimes, Jochen Wirtz · Cornell Hotel and Restaurant Administration Quarterly, Vol. 43, Issue 1, pp. 31-37 · 2002
    Read the source ↗
    Cited on: When is the whole group soft?
37. The Strategic Levers of Yield Management ✓ verified
    Sheryl E. Kimes, Richard B. Chase · Journal of Service Research, Vol. 1, Issue 2, pp. 156-166 · 1998
    Read the source ↗
    Cited on: When is the whole group soft?
38. Restaurant Revenue Management: Applying Yield Management to the Restaurant Industry ✓ verified
    Sheryl E. Kimes, Richard B. Chase, Summee Choi, Philip Y. Lee, Elizabeth N. Ngonzi · Cornell Hotel and Restaurant Administration Quarterly, Vol. 39, Issue 3, pp. 32-39 (June 1998) · 1998
    Read the source ↗
    Cited on: When is the whole group soft?
39. Restaurant Revenue Management ✓ verified
    Sheryl E. Kimes, Richard B. Chase, Sunmee Choi, Philip Y. Lee, Elizabeth N. Ngonzi · Cornell Hotel and Restaurant Administration Quarterly · 1998 (Vol. 39, No. 3, pp. 22-31)
    Read the source ↗
    Cited on: Sales per available capacity-hour
40. Historical Benchmarking Data Reporting Guidelines ✓ verified
    STR (a CoStar company) · STR / CoStar Group · 2024 (current published guidelines)
    Read the source ↗
    Cited on: Capacity readiness
41. Strategic success unveiled: How competitive sets lead hoteliers to informed business decisions ✓ verified
    STR (CoStar Group) — no individual byline · CoStar / STR, Data & Insights Blog · 2024
    Read the source ↗
    Cited on: Why only some venues are analysed
42. The Hot Hand in Basketball: On the Misperception of Random Sequences ✓ verified
    Thomas Gilovich, Robert Vallone, Amos Tversky · Cognitive Psychology, 17(3) · 1985
    Read the source ↗
    Cited on: Recent completed nights — each vs. its own usual
43. A framework and model to evaluate promotions: A restaurant cross-promotion in-market study ✓ verified
    Tim Norvell and Alisha Horky · Journal of Revenue and Pricing Management · 2017
    Read the source ↗
    Cited on: Discounts — share of gross sales
44. Economic Control of Quality of Manufactured Product ✓ verified
    Walter A. Shewhart · D. Van Nostrand Company, Inc., New York (book; foundational statistical process control text) · 1931
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    Cited on: Is tonight normal for each room?